Patient Notice

COVID-19 Vaccinations 

We are contacting all patients who are 80 years old and over  who are able bodied and also all our 75 - 80 year old who are able bodied.

YOU ARE WELCOME TO CALL US IF YOU FIT THE ABOVE CRITERIA

ALL HOUSEBOUND PATIENTS HAVE BEEN LISTED AND WILL BE CONTACTED SOON FOR A HOME VISIT.

We are currently in the process of contacting our eligible patients to advise them on the COVID-19 vaccination.  

You will be given a date, time and venue so please make sure you attend.  You will need to wear a face mask and respect social distancing guidelines.

We are currently in National Lockdown therefore you are allowed by law to attend this appointment.

PLEASE NOTE THAT WE DO NOT HOLD ANY COVID-19 VACCINATIONS AT THIS SURGERY.

The NHS are working hard to make sure that when you come in for your appointment or treatment, everything is done to protect you from the COVID-19 virus - from new social distancing measures and our staff wearing the right PPE equipment through to enhanced cleaning measures.  We're doing everything we can to keep you safe whilst your in our care - so please keep your appointments and get the help that you need now.

We know that many people are feeling nervous about visiting hospitals and community sites at this time and GP's can play an important role in reassuring their patients that it is safe for them to attend. Please follow all the COVID-19 guidelines.

Support in Bexley are there for you during this time..... Some Useful contacts are below:

Mental Health Support - Are you experiencing low mood, anxiety, loneliness, worry, depression or uncertainty? Mind in Bexley IAPT teams can offer:

Cognitive Behavioural therapy

Counselling for Depression

Therapy for Parents in the Perinatal Period (and parents of  babies under 1 year)

EMDR for Trauma

Online Therapy

Bereavement Support

Mental Health Support for Long Term Health Conditions.

Check out their website https://mindinbexley.org.uk/ and complete the online for to register for support

TALKLINE (Open from 9am to 9pm, 7 days a week. If you are feeling lonely, isolated, anxious or stressed? Phone their talkline and speak to a counsellor FREE of charge, they are there to listen to you and support whatever you are going through in these difficult times.  FREEPHONE 0800 04726000 or email on mail@cmbtalk.org

Bexley Help Line is opened 7 days a week from 8am - 8pm - 0203 045 5398.

CAP Debt Advice - 0800 328 0006

Kooth (a free online support for young people ) at www.Kooth.com

Silverline 24 hour telephone befriending service - 0800 4 70 80 90

Shelter housing advice - 0808 800 4444

National Domestic Abuse helpline - 0808 2000 247

Mankind - Domestic Abuse helpline for men - 01823 334244

Mental Health Crisis Line - 0800 330 8590

Samaritans freephone - 116 123

New Clinic Starting November 2020 - During these very anxious times, we have now opened a clinic for Social Prescribing.  This clinic is only available via a referral from a GP if patients require any help or advice for social issues,  please call us for a Telephone consultation with a GP who will signpost you to this clinic.

COVID-19 SYMPTOMS

The symptoms of Coronavirus (COVID-19) are usually mild, but some people can become very unwell.  The main symptoms of the virus is:-

 - high temperature. This means you feel hot to touch on your chest or back

- new, continuous cough.  This means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse then usual)

- loss or change to your sense of smell or taste.  This means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with Coronavirus have at lease one of these symptoms.

Use the 111 online Coronavirus service if you have any of the following:-

- High temperature

- new, continuous cough

- loss or change to your sense of smell or taste.

NHS 111 will tell you what to do and help you get a test if you need one.  If you cannot use the online NHS 111, please try by phone.  Do not come into the surgery or go to a hospital or pharmacy.  Please help us and follow the government COVID-19 guidelines.

Staying at home if you have symptoms (self-isolation)

GP tip

If you are having to stay at home its best to have your own BP machine and oxygen monitor.  This monitor measures the amount of oxygen travelling around your body which is one of the key signs in COVID-19. Please contact us on 01322 334884 if you would like to purchase one for your home.

If your symptoms are mild you must not leave your home.  This is called self-isolation.  Anyone with symptoms must self-isolate for 7 days from when their symptoms started.  Anyone who does not have symptoms must self-isolate for 14 days from when the first person in your home started having symptoms.

Read more about self-isolation if you have symptoms of the Coronavirus :-www.nhs.uk/conditions/coronavirus-covid-19/what-to-do-if-you-or-someone-you-live-with-has-coronavirus-symptoms/staying-at-home-if-you-or-someone-you-live-with-has-coronavirus-symptoms/.

Coronavirus (COVID-19) Babies and Children

Call NHS 111 if your worried about a baby or child under 5 years old.  If your child seems very unwell, is getting worse or you think there's something seriously wrong, do not delay, call 999.

Isolation Help Bexley (IHB) are a group of volunteers in the London Borough of Bexley.  We seek to ensure that elderly and vulnerable members of our community know that they will always have a lifeline in this time of crisis.  Put simply, our ethos is that we are committed to ensuring that "NOBODY" self isolating in Bexley feels isolated.

If you need help due to self-isolation, please call or email.

Phone: 0333 050 9227 / 07783820492.

Email: help@isolationhelpbexley.com

facebook.com/IsolationHelpBexley.

You can also complete a Request Help form on the website www.isolationhelpbexley.com

If you would like to volunteer, please fill out the volunteer registration at www.isolationhelpbexley.com.

Please use this valuable link if you wish to get the latest information relating to the COVID-19 virus.

https://www.bexley.gov.uk/services/public-health/coronavirus-information-and-support

Also, there is a phone number for you to call Bexley Coronavirus helpline 020 3045 5398

NHS 111 will tell you what to do and help you get a test if you need one.  If you cannot use the online NHS 111, please try by phone.  Do not come into the surgery or go to a hospital or pharmacy.  Please help us and follow the government COVID-19 guidelines.

SLADE GREEN AND COLYERS LANE SURGERY INFORMATION

Your GP practice is open and if you need to consult your GP, please ring us first on 01322 334884.  DO NOT COME TO THE SURGERY UNLESS YOU HAVE AN APPOINTMENT.

If you are invited to come into the surgery for a face to face appointment, please remember to wear a face covering.  Measures are in place to keep you safe from infection during your visit to the surgery.  You can also call NHS 111.  For any patient requiring a COVID-19 test, please call 119 and follow the message.

SURGERY GUIDELINES

Following on from the Government Guidelines about the wearing of face masks, there will be some patients who suffer from breathing difficulties and cannot wear them therefore if any patients are suffering with a lung or breathing condition such as asthma, COPD etc they can google asthma.org.uk and download an exemption card which they will need to display it clearly.  Please note that the doctors will not provide a letter of exemption for the non use of face marks.

REGISTRATIONS

We are now inviting new patients to register with us at Slade Green Medical Centre and Colyers lane.  Please call 01322 334884 for your registration forms.

We can offer :-

• Free Parking
• Female Doctors
• Extended Hours for Doctors Appointments
• Extended Hours for Nurses Appointments
• Friendly receptionist and staff
• a clean and organised reception area.

...........and most importantly, we listen, care and support our community.

Here are some of our patients feedback reports during March 2020 to October 2020:-

"Seen very promptly 10 mins before appointment. All staff at surgery were professional. The nurse at appointment was very friendly and professional and made me feel comfortable. They saved me a trip going to the hospital for a further test"

"I received a call off my doctor asking how I was"

REPEAT PRESCRIPTIONS

We do not accept prescription requests at the surgery door.  You now have the following two options to order your prescriptions:

1) Via email Sladegreen.medicalcentre@nhs.net.  Please make sure you state your full name, your date of birth, your contact number and referred Pharmacy.

2) Select a local pharmacy that will request your repeat prescription for you when needed.

•         a) Wells Pharmacy, Forrest Road near Slade Green Station - 01322 337445
•         b) JG Harrisons, 1 Town Square Erith (Opp Farm Foods) in the town centre - 01322 332147
•         c) Daysol Pharmacy, 3 Parkside Parade - 01322 556356.

If you have a preferred Pharmacy/Chemist, please mark it clearly on your repeat order form or notify us via telephone on 01322 334884.

As always, our team at Slade Green are trying our best to provide our patients with the best possible service so please call us on 01322 334844 if we can help.

SICK NOTES/ISOLATION NOTICES/FACE MASKS EXEMPTIONS

PLEASE NOTE THAT THE DOCTORS WILL NOT PROVIDE ANY SICK NOTES, ISOLATION NOTICES OR LETTERS STATING THAT YOU ARE UNABLE TO WORK.   PLEASE USE OUR E-CONSULT PATHWAY ON OUR HOME PAGE.

Important Notice:

We have introduced a new efficient way providing follow up for patients after blood tests or scans or any hospital investigations.

Patient will be required to book a telephone consultation after their hospital investigations with the GP who requested it to maintain continuity of care with the doctor and prompt results.

On average blood results can take 10 days to 2 weeks, hospital scan results can take 2-4 weeks. Patients can book these telephone consultations after their blood test or scans.

Our reception staff will also be able to call you and book these appointments, please make sure we have your up to date contact numbers. You could do this via our online services or to visit the surgery to amend this.

Privacy Notice: GDPR

Data Protection - How we use your information

Meet our team at Slade Green & Colyers Lane Medical Centres

This website was set up for your help and guidance.  The details may be subject to change from time to time, so please check with the reception staff who will be happy to assist you.

OUR STAFF INCLUDE:

Dr J Sharma  (m)          - Partner and GP

Dr S Nehru    (m)          - Partner and GP

Dr N Nehru    (f)            - Partner and GP

Dr Lan-Dai     (f)            - GP

Dr S.Thangjam (f)         - GP

Dr S Kumar (f)               - Locum GP (Monday and Friday only)

Pearl (f) -                       - Lead Practice Nurse

Joanna and Martin         - In house Pharmacists

Anthonia (f)                   - Practice Nurse

Alexandra Toal (f)         - Practice Manager

Alima (f)                         - Senior Admin and PA to Practice Manager

Bobby (m)                      - Care Co-oridinator

Maria (f)                         - Medical Secretary

Andria (f)                       - Receptionist/Administrator

Emma (f)                        - Receptionist/Administrator

Victoria (f)                      - Receptionist/Administrator

Susan (f)                         - Receptionist/Administrator

Lily (f)                             - Receptionist/Administrator

Kate (f)                           - Receptionist/Administrator

Abigail (f)                       - Receptionist/Administrator

We currently employ 7 Receptionists /administrators, who will try in every way to help you.  Our current turnaround time for repeat prescriptions is 48 working hours so please make sure you make allowances for this.

Our Receptionists are trying to do a difficult and demanding job, often working under extreme pressure. Please remember the Receptionists carry out their duties, as instructed by the Doctors, with the intention of making the Practice run safely and smoothly.

Therefore, if you feel that you are being asked too many questions or kept waiting, this is unintentional. Please try to help by giving the Receptionist the necessary information as she/he needs to try and judge the urgency of the request and whether you need to see the GP or Nurse . 

Confidentiality & Medical Records

Our practice is registered under The Data Protection Act. All our staffs are bound by a duty of confidentiality. Your medical records are kept on a computer system which is secure. Doctors and other staff may view your medical record only when required clinically.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

Out of Hours Service Telephone 111

To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best. Remember, A&E services should only be used in critical or life-threatening situations. There are also Urgent Care Centre at Queen Mary’s Hospital, which is open 24 hours, 7 days a week and at Erith Hospital, which is open from 8am to 10pm, 7 days a week.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Summary Care Record

http://www.nhscarerecords.nhs.uk/options/