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Patient Updates - Monday 13th September 2021
DUE TO STAFF TRAINING - THE SURGERIES WILL BE CLOSED ON WEDNESDAY 22ND SEPTEMBER 2021 BETWEEN 1PM AND 2.30PM.
We have 3 dedicated receptionist who are picking up calls from 8am in the morning. We do recognise that patients are experiencing a long waiting times but we are doing our best to get to all patients calls.
We only have a limited number of telephone consultations available on the day and we are not permitted to book appointments in advance.
REPEAT PRESCRIPTIONS - PLEASE ALLOW AT LEAST 72HRS TURNAROUND
We are now using an online service called eConsult. It can be accessed via our website on your computer, mobile or tablet device. This will allow you to get help or advice from your GP online and receive a response by the end of the next working day. This means no more time wasted queuing on the phone or sitting in the waiting area for your appointment.
We are fully aware that a few patients are experiencing long delays on the phone while trying to get through to our surgery. We are doing our best, we appreciate your patience.
Popular questions answered:-
When can I use eConsult? You can use eConsult at the following times:
Monday to Thursdays – 24 hours
Friday – Until 6.30PM
Saturday – Not available
Sunday – After 6.30PM
Between the time when econsult is not available, please visit your local urgent care department or A&E.
What happens if I have more than one issue?
Please submit one eConsult per problem. This may mean you are submitting more than one eConsult. This will allow us to gather more accurate information to help you.
When will I get a response back?
The clinician will review your response and get back to you by the end of the next working day. We will contact you by phone or by email.
What about the Elderly and Vulnerable?
Elderly patients who have access to the internet can use the service, otherwise they can call the surgery as usual on the practice telephone number.
What about my Child?
Parents can submit an eConsult on behalf of their children if they are > 6 months. For children < 6 months please phone the surgery.
How old do I need to be to use eConsult?
You can submit your own eConsult once you are 16 years old. If you are below 16 and wish to discuss an issue that your parents are not aware of, please phone the surgery to speak to reception.
But I need to be seen?
Your eConsult will be reviewed by your GP and if you need to be seen for a face-to-face appointment, you will be advised of this by your GP.
What happens if my condition is not listed on eConsult?
If your condition is not listed, please select the option ‘Ask about general symptoms….’
Can I submit photos?
You may be asked to submit a photo with your eConsult to help us diagnose you. However, please do not include photos of intimate areas – for example genitalia or breasts.
I completed an eConsult, but I have not heard back from the practice.
This should not happen, however if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery who will deal with this promptly.
I have an administrative request.
You can submit admin requests such as requesting a fit note (sick note) by visiting our website, go to the eConsult banner and select administrative requests
What is eConsult and how do you use it?
eConsult is a way to contact your own NHS GP practice online, for free, anywhere and anytime you have access to the internet, quickly and safely. eConsult is easy to use and will give your doctors all the information they need to triage and make sure every patient gets the care they need.
Step One
Feel unwell, or have a request for the practice? Please click the blue box to the right of this statement and press "get started"
Step Two
Choose the relevant section for your need or request.
a) I want help for my condition?
b) I want General advice?
c) I want administration help ?
d) I want help for my child?
Step Three
Fill out the information requested and submit your eConsult. Questions may change depending on what you input.
Step Four
Your practice reviews every eConsult they get and will decide on the next best step to help you. This means you may not need to visit the practice for an appointment.
Your data is safe
Your health is private and we value this. All your medical information data goes straight to your GP practice. We delete any patient identifiable information as soon as your practice receives your eConsult, which is usually a matter of seconds. We don’t sell your data, and any data we do keep goes into improving the product for you and your doctors
Your health is our number one priority
Patient safety is our top priority which is why everything we do is built by doctors. Our clinical governance team meet weekly to ensure eConsult is as safe as possible.
AS ALWAYS, IF YOU REQUIRE IMMEDIATE MEDICAL ATTENTION, PLEASE VISIT YOUR NEAREST A&E DEPARTMENT OR URGENT CARE AT ERITH HOSPITAL.
ALL VISITORS ARE STILL ASKED TO WEAR FACE COVERINGS IN HEALTHCARE SETTINGS
Slade Green and Colyers Lane Medical Centre have upgraded to a new computer system. The new system is provided by the largest supplier of GP computer software in the country and this change should greatly improve our practice efficiency. Please be mindful that we are all still training on the new system - thank you for your co-operation and patience.
LET'S TALK COVID-19 VACCINATIONS.
We are still running weekly Astra Zeneca (Oxford) vaccinations at the Surgery - please call us for the next available clinic.
The London Borough of Bexley, NHS South East London CCG, local GP practices and the voluntary sector have worked together to make more vaccination clinics available for you within the borough of Bexley. Two doses of the vaccine offer high levels of protection against symptomatic disease from Covid and that includes protection from the Delta variant, which is currently escalating in Bexley, wider London, and North Kent.
From Wednesday 23 June 2021, we will be running clinics at Bexley’s Civic Offices in Bexleyheath and these will be every day apart from Sundays. These are for anyone aged 18 or over - if you have been invited to book because you are turning 18 soon then please book your first vaccination on or after your 18th birthday.
Appointments for the Bexley Civic Offices must be pre-booked unless its a "walk-in" clinic.
Step One
Step Two
Scroll down the page and start your appointment process. Complete the questionnaire then submit.
Step Three
You will be given an appointment day and time and a unique reference number which you must present on the day of your appointment.
FLU AND SHINGLES CLINICS 2021
Did you know ? You become eligible for the shingles vaccine as you turn 70 and remain eligible up to the age of 79. Please contact us for your Shingles vaccination.
Please watch for our FLU clinic announcements coming soon!!.
We know that many people are feeling nervous about visiting hospitals and community sites at this time and GP's can play an important role in reassuring their patients that it is safe for them to attend. Please follow all the COVID-19 guidelines.
Support links for our Patients
Domestic Abuse - Safety Enquiry.
S - (SPACE) Can you go where you want, visit friends/family without consequences?
T - (TIME) - Does your partner give you time limits when you go out, are you always having to check in?
A - (ACTION) - Are you able to chose what you do? Wear the clothes you want and eat what you like?
R - (RESOURCES) - Do you have control over YOUR money?
E - (EMOTIONS) - Does your partner control how you feel?
If you are worried about domestic or sexual abuse call Solace on 02031984659 for free and confidential advice and support for women and men in Bexley.
24 hour national Domestic Abuse helpline 08082000247
In an emergency call 999 for non emergencies call 101. www.bexleydomesticabuseservices.org.uk
Healthwatch Bexley. info@healthwatchbexley.co.uk. Healthwatch is an independent consumer champion created to gather and represent the views of the public. They play a role at both local and national level to make sure that your experiences of health and social care are taken into account by the service providers. Healthwatch Bexley has been developed to give the residents of Bexley a stronger voice in influencing and challenging how health and social care services are provided within our region. To sign up to their newsletter visit their website and sign up at the bottom of their home page www.healthwatchbexley.co.uk IT ONLY TAKES MINUTES TO SHARE YOUR FEEDBACK BUT THE IMPACT CAN LAST A LIFETIME !!
TALKLINE (Open from 9am to 9pm, 7 days a week. If you are feeling lonely, isolated, anxious or stressed? Phone their talkline and speak to a counsellor FREE of charge, they are there to listen to you and support whatever you are going through in these difficult times. FREEPHONE 0800 04726000 or email on mail@cmbtalk.org
Bexley Help Line is opened 7 days a week from 8am - 8pm - 0203 045 5398.
CAP Debt Advice - 0800 328 0006
Kooth (a free online support for young people ) at www.Kooth.com
Silverline 24 hour telephone befriending service - 0800 4 70 80 90
Shelter housing advice - 0808 800 4444
Mankind - Domestic Abuse helpline for men - 01823 334244
Mental Health Crisis Line - 0800 330 8590
Samaritans freephone - 116 123
New Clinic Starting November 2020 - During these very anxious times, we have now opened a clinic for Social Prescribing. This clinic is only available via a referral from a GP if patients require any help or advice for social issues, please call us for a Telephone consultation with a GP who will signpost you to this clinic.
COVID-19 SYMPTOMS
The symptoms of Coronavirus (COVID-19) are usually mild, but some people can become very unwell. The main symptoms of the virus is:-
- high temperature. This means you feel hot to touch on your chest or back
- new, continuous cough. This means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse then usual)
- loss or change to your sense of smell or taste. This means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Most people with Coronavirus have at lease one of these symptoms.
Use the 111 online Coronavirus service if you have any of the following:-
- High temperature
- new, continuous cough
- loss or change to your sense of smell or taste.
NHS 111 will tell you what to do and help you get a test if you need one. If you cannot use the online NHS 111, please try by phone. Do not come into the surgery or go to a hospital or pharmacy. Please help us and follow the government COVID-19 guidelines.
Staying at home if you have symptoms (self-isolation)
GP tip
If you are having to stay at home its best to have your own BP machine and oxygen monitor. This monitor measures the amount of oxygen travelling around your body which is one of the key signs in COVID-19. Please contact us on 01322 334884 if you would like to use one for your home.
If your symptoms are mild you must not leave your home. This is called self-isolation. Anyone with symptoms must self-isolate for 7 days from when their symptoms started. Anyone who does not have symptoms must self-isolate for 14 days from when the first person in your home started having symptoms.
Read more about self-isolation if you have symptoms of the Coronavirus :-www.nhs.uk/conditions/coronavirus-covid-19/what-to-do-if-you-or-someone-you-live-with-has-coronavirus-symptoms/staying-at-home-if-you-or-someone-you-live-with-has-coronavirus-symptoms/.
Coronavirus (COVID-19) Babies and Children
Call NHS 111 if your worried about a baby or child under 5 years old. If your child seems very unwell, is getting worse or you think there's something seriously wrong, do not delay, call 999.
Isolation Help Bexley (IHB) are a group of volunteers in the London Borough of Bexley. We seek to ensure that elderly and vulnerable members of our community know that they will always have a lifeline in this time of crisis. Put simply, our ethos is that we are committed to ensuring that "NOBODY" self isolating in Bexley feels isolated.
If you need help due to self-isolation, please call or email.
Phone: 0333 050 9227 / 07783820492.
Email: help@isolationhelpbexley.com
facebook.com/IsolationHelpBexley.
You can also complete a Request Help form on the website www.isolationhelpbexley.com
If you would like to volunteer, please fill out the volunteer registration at www.isolationhelpbexley.com.
Please use this valuable link if you wish to get the latest information relating to the COVID-19 virus.
https://www.bexley.gov.uk/services/public-health/coronavirus-information-and-support
Also, there is a phone number for you to call Bexley Coronavirus helpline 020 3045 5398
NHS 111 will tell you what to do and help you get a test if you need one. If you cannot use the online NHS 111, please try by phone. Do not come into the surgery or go to a hospital or pharmacy. Please help us and follow the government COVID-19 guidelines.
SLADE GREEN AND COLYERS LANE SURGERY INFORMATION
Your GP practice is open and if you need to consult your GP, please ring us first on 01322 334884. DO NOT COME TO THE SURGERY UNLESS YOU HAVE AN APPOINTMENT.
If you are invited to come into the surgery for a face to face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. You can also call NHS 111. For any patient requiring a COVID-19 test, please call 119 and follow the message.
GP’s are not required or in a position to provide exemption letters for patients who believe they should be exempt from wearing a face covering.
Face masks or coverings are now mandatory in most public areas.
We understand that some patients will be anxious about wearing a mask especially those with certain medical conditions.
The current guidance suggests there is no requirement for the public to provide medical evidence for exemption from wearing face masks therefore a self- declaration should be sufficient.
Please go to the GOV.UK link below for more information on the use of face coverings. https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
For specific requirements in reference to public transport, shops or other areas where masks are required please contact those specific companies for further information.
Important Notice:
We have introduced a new efficient way providing follow up for patients after blood tests or scans or any hospital investigations.
Patient will be required to book a telephone consultation after their hospital investigations with the GP who requested it to maintain continuity of care with the doctor and prompt results.
On average blood results can take 10 days to 2 weeks, hospital scan results can take 2-4 weeks. Patients can book these telephone consultations after their blood test or scans.
Our reception staff will also be able to call you and book these appointments, please make sure we have your up to date contact numbers. You could do this via our online services or to visit the surgery to amend this.
Privacy Notice: GDPR
Meet our team at Slade Green & Colyers Lane Medical Centres
This website was set up for your help and guidance. The details may be subject to change from time to time, so please check with the reception staff who will be happy to assist you.
OUR STAFF INCLUDE:
Dr J Sharma (m) - Partner and GP
Dr S Nehru (m) - Partner and GP
Dr N Nehru (f) - Partner and GP
Dr Lan-Dai (f) - GP
Dr S Kumar (f) - Locum GP (Monday and Friday only)
Sukhpreet (f) - - Practice Nurse (Wednesday only at Colyers Lane
Ada (f) - Practice Nurse
Andrew (m) - Practice Nurse
Martin (m) - In house Pharmacist
Alexandra Toal (f) - Practice Manager
Tasha (f) - Assistant to Practice Manager
Juliet (f) - HCA
Olubunmi Wajero - Social Prescriber
Maria (f) - Medical Secretary
Andria (f) - Senior Receptionist
Emma (f) - Senior Registrations/Administrator
Susan (f) - Senior Receptionist/Administrator
Lily (f) - Senior Receptionist/Administrator
Kate (f) - Senior Receptionist/Administrator (Colyers Lane)
Sarah-Louise (f) - Senior Receptionist/Administrator
Johanna (f) - Receptionist/Administrator
Danielle (f) - Receptionist/Administrator (Colyers Lane) -
Remi-Lee (f) - Receptionist/Administrator
Claire (f) - Receptionist/Administrator
Michelle (f) - Receptionist/Administrator
Anita (f) - Receptionist/Administrator
We currently employ 12 Receptionists /administrators, who will try in every way to help you. Our current turnaround time for repeat prescriptions is 72 working hours so please make sure you make allowances for this.
Our Receptionists are trying to do a difficult and demanding job, often working under extreme pressure. Please remember the Receptionists carry out their duties, as instructed by the Doctors, with the intention of making the Practice run safely and smoothly.
Therefore, if you feel that you are being asked too many questions or kept waiting, this is unintentional. Please try to help by giving the Receptionist the necessary information as she/he needs to try and judge the urgency of the request and whether you need to see the GP or Nurse .
Confidentiality & Medical Records
Our practice is registered under The Data Protection Act. All our staffs are bound by a duty of confidentiality. Your medical records are kept on a computer system which is secure. Doctors and other staff may view your medical record only when required clinically.
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
Out of Hours Service Telephone 111
To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best. Remember, A&E services should only be used in critical or life-threatening situations. There are also Urgent Care Centre at Queen Mary’s Hospital, which is open 24 hours, 7 days a week and at Erith Hospital, which is open from 8am to 10pm, 7 days a week.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Summary Care Record
http://www.nhscarerecords.nhs.uk/options/
(Site updated 16/09/2021)