Patient Notice

PATIENTS BETWEEN 50 - 64 YEARS - please contact us for your FREE NHS flu vaccination.  Flu Clinic will be held on Thursday 17th December 2020 from 1pm - Limited stock so please do not miss out.

Christmas 2020 opening hours for Slade Green Medical Centre

Due to the Christmas closure, the last day for your repeat prescription to be guaranteed before Christmas is Monday 21st December 2020.  Any repeats received AFTER this date, cannot be guaranteed.

Monday 21st December 2020 - Phone lines open at 8am - 6.30pm (Surgery is open until 7.30pm)

Tuesday 22nd December 2020 - Phone lines open at 8am - 6.30pm (Surgery is open until 7.00pm)

Wednesday 23rd December 2020 - Phone lines open at 8am - 6.30pm (Surgery is open until 7.00pm)

Thursday 24th December 2020 - (Xmas Eve) Phone lines open at 8am - 6.30pm (Surgery is open until 6.30pm)

Friday 25th December 2020 - (Xmas day) Closed

Saturday 26th December 2020 - (Boxing day) Closed

Sunday 27th December 2020 - Closed

Monday 28th December 2020 - Closed

Tuesday 29th December 2020 - Phone lines open at 8am - 6.30pm (Surgery is open until 7.00pm)

Wednesday 30th December 2020 - Phone lines open at 8am - 6.30pm (Surgery is open until 7.00pm)

Thursday 31st December 2020 - Phone lines open at 8am - 6.30pm (Surgery is open until 6.30pm)

Friday 1st January 2021 - Closed

Saturday 2nd January 2021 - Closed

Sunday 3rd January 2021 - Closed

Monday 4th January 2020 - Happy New year - Business as usual.

Christmas 2020 opening hours for Colyers Lane Medical Centre

Due to the Christmas closure, the last day for your repeat prescription to be guaranteed before Christmas is Monday 21st December 2020.  Any repeats received AFTER this date, cannot be guaranteed.

Monday 21st December 2020 - Phone lines are open at 8am - 6.00pm 

Tuesday 22nd December 2020 - Phone lines open at 8am - 6.00pm 

Wednesday 23rd December 2020 - Phone lines open at 8am - 6.00pm 

Thursday 24th December 2020 - (Xmas Eve) Phone lines open at 8am - 12.00pm 

Friday 25th December 2020 - (Xmas day) Closed

Saturday 26th December 2020 - (Boxing day) Closed

Sunday 27th December 2020 - Closed

Monday 28th December 2020 - Closed

Tuesday 29th December 2020 - Phone lines open at 8am - 6.00pm 

Wednesday 30th December 2020 - Phone lines open at 8am - 6.00pm 

Thursday 31st December 2020 - Phone lines open at 8am - 12.00pm 

Friday 1st January 2021 - Closed

Saturday 2nd January 2021 - Closed

Sunday 3rd January 2021 - Closed

Monday 4th January 2020 - Happy New year - Business as usual.

As of Thursday 5th November 2020 until 2nd December 2020, please visit gov.uk/coronavirus for all the latest guidelines and restrictions.

Keeping you Safe when you visit the NHS

The NHS is working hard to make sure that when you come in for your appointment or treatment, everything is done to protect you from the COVID-19 virus - from new social distancing measures and our staff wearing the right PPE equipment through to enhanced cleaning measures.  We're doing everything we can to keep you safe whilst your in our care - so please keep your appointments and get the help that you need now.

We know that many people are feeling nervous about visiting hospitals and community sites at this time and GP's can play an important role in reassuring their patients that it is safe for them to attend. Please follow all the COVID-19 guidelines.

Support in Bexley are there for you during this time..... Some Useful contacts are below:

Mental Health Support - Are you experiencing low mood, anxiety, loneliness, worry, depression or uncertainty? Mind in Bexley IAPT teams can offer:

Cognitive Behavioural therapy

Counselling for Depression

Therapy for Parents in the Perinatal Period (and parents of  babies under 1 year)

EMDR for Trauma

Online Therapy

Bereavement Support

Mental Health Support for Long Term Health Conditions.

Check out their website https://mindinbexley.org.uk/ and complete the online for to register for support

REMEMBER YOU ARE NOT ALONE.

(You must be registered with a Bexley GP and be aged over 18 years)

TALKLINE (Open from 9am to 9pm, 7 days a week. If you are feeling lonely, isolated, anxious or stressed? Phone their talkline and speak to a counsellor FREE of charge, they are there to listen to you and support whatever you are going through in these difficult times.  FREEPHONE 0800 04726000 or email on mail@cmbtalk.org

Bexley Help Line is opened 7 days a week from 8am - 8pm - 0203 045 5398.

CAP Debt Advice - 0800 328 0006

Kooth (a free online support for young people ) at www.Kooth.com

Silverline 24 hour telephone befriending service - 0800 4 70 80 90

Shelter housing advice - 0808 800 4444

National Domestic Abuse helpline - 0808 2000 247

Mankind - Domestic Abuse helpline for men - 01823 334244

Mental Health Crisis Line - 0800 330 8590

Samaritans freephone - 116 123

New Clinic Starting November 2020 - During these very anxious times, we have now opened a clinic for Social Prescribing.  This clinic is only available via a referral from a GP if patients require any help or advice for social issues,  please call us for a Telephone consultation with a GP who will signpost you to this clinic.

COVID-19 SYMPTOMS

The symptoms of Coronavirus (COVID-19) are usually mild, but some people can become very unwell.  The main symptoms of the virus is:-

 - high temperature. This means you feel hot to touch on your chest or back

- new, continuous cough.  This means coughing a lot for more than an hour or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse then usual)

- loss or change to your sense of smell or taste.  This means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with Coronavirus have at lease one of these symptoms.

Use the 111 online Coronavirus service if you have any of the following:-

- High temperature

- new, continuous cough

- loss or change to your sense of smell or taste.

NHS 111 will tell you what to do and help you get a test if you need one.  If you cannot use the online NHS 111, please try by phone.  Do not come into the surgery or go to a hospital or pharmacy.  Please help us and follow the government COVID-19 guidelines.

Staying at home if you have symptoms (self-isolation)

GP tip

If you are having to stay at home its best to have your own BP machine and oxygen monitor.  This monitor measures the amount of oxygen travelling around your body which is one of the key signs in COVID-19. Please contact us on 01322 334884 if you would like to purchase one for your home.

If your symptoms are mild you must not leave your home.  This is called self-isolation.  Anyone with symptoms must self-isolate for 7 days from when their symptoms started.  Anyone who does not have symptoms must self-isolate for 14 days from when the first person in your home started having symptoms.

Read more about self-isolation if you have symptoms of the Coronavirus :-www.nhs.uk/conditions/coronavirus-covid-19/what-to-do-if-you-or-someone-you-live-with-has-coronavirus-symptoms/staying-at-home-if-you-or-someone-you-live-with-has-coronavirus-symptoms/.

Coronavirus (COVID-19) Babies and Children

Call NHS 111 if your worried about a baby or child under 5 years old.  If your child seems very unwell, is getting worse or you think there's something seriously wrong, do not delay, call 999.

Isolation Help Bexley (IHB) are a group of volunteers in the London Borough of Bexley.  We seek to ensure that elderly and vulnerable members of our community know that they will always have a lifeline in this time of crisis.  Put simply, our ethos is that we are committed to ensuring that "NOBODY" self isolating in Bexley feels isolated.

If you need help due to self-isolation, please call or email.

Phone: 0333 050 9227 / 07783820492.

Email: help@isolationhelpbexley.com

facebook.com/IsolationHelpBexley.

You can also complete a Request Help form on the website www.isolationhelpbexley.com

If you would like to volunteer, please fill out the volunteer registration at www.isolationhelpbexley.com.

Please use this valuable link if you wish to get the latest information relating to the COVID-19 virus.

https://www.bexley.gov.uk/services/public-health/coronavirus-information-and-support

Also, there is a phone number for you to call Bexley Coronavirus helpline 020 3045 5398

NHS 111 will tell you what to do and help you get a test if you need one.  If you cannot use the online NHS 111, please try by phone.  Do not come into the surgery or go to a hospital or pharmacy.  Please help us and follow the government COVID-19 guidelines.

SLADE GREEN AND COLYERS LANE SURGERY INFORMATION

Your GP practice is open and if you need to consult your GP, please ring us first on 01322 334884.  DO NOT COME TO THE SURGERY UNLESS YOU HAVE AN APPOINTMENT.

If you are invited to come into the surgery for a face to face appointment, please remember to wear a face covering.  Measures are in place to keep you safe from infection during your visit to the surgery.  You can also call NHS 111.  For any patient requiring a COVID-19 test, please call 119 and follow the message.

Flu 2020

If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Our next Saturday flu Clinic will be on 28th November 2020 from 10am until 12noon.

This clinic is for all patients who are entitled to a free NHS flu immunisation which includes:-

• adults 65 and over
• people with certain medical conditions (including children in at-risk groups from 6 months of age)
• pregnant women
• people living with someone who's at high risk from corona virus (on the NHS shielded patient list)
• children aged 2 and 3 on 31 August 2020
• children in primary school
• children in year 7 (secondary school) - TBC as this may be done at school instead of GP.
• frontline health or social care workers

Please note that if you are a housebound patient, your district nurse has a list of our all patient who are housebound and they will be administering your flu vaccination.  They will contact you as soon as they can. please contact us at the surgery if you have not yet spoken to the District Nurses.

If any child who is currently being home schooled, please contact the surgery.  For information relating to children flu, please use the following link:-

https://www.nhs.uk/conditions/vaccinations/child-flu-vaccine-questions-and-answers/

SURGERY GUIDELINES

Following on from the Government Guidelines about the wearing of face masks, there will be some patients who suffer from breathing difficulties and cannot wear them therefore if any patients are suffering with a lung or breathing condition such as asthma, COPD etc they can google asthma.org.uk and download an exemption card which they will need to display it clearly.  Please note that the doctors will not provide a letter of exemption for the non use of face marks.

REGISTRATIONS

We are now inviting new patients to register with us at Slade Green Medical Centre and Colyers lane.  Please call 01322 334884 for your registration forms.

We can offer :-

• Free Parking
• Female Doctors
• Extended Hours for Doctors Appointments
• Extended Hours for Nurses Appointments
• Friendly receptionist and staff
• a clean and organised reception area.

...........and most importantly, we listen, care and support our community.

Here are some of our patients feedback reports during March 2020 to October 2020:-

"Seen very promptly 10 mins before appointment. All staff at surgery were professional. The nurse at appointment was very friendly and professional and made me feel comfortable. They saved me a trip going to the hospital for a further test"

"I received a call off my doctor asking how I was"

REPEAT PRESCRIPTIONS

We do not accept prescription requests at the surgery door.  You now have the following two options to order your prescriptions:

1) Via email Sladegreen.medicalcentre@nhs.net.  Please make sure you state your full name, your date of birth, your contact number and referred Pharmacy.

2) Select a local pharmacy that will request your repeat prescription for you when needed.

•         a) Wells Pharmacy, Forrest Road near Slade Green Station - 01322 337445
•         b) JG Harrisons, 1 Town Square Erith (Opp Farm Foods) in the town centre - 01322 332147
•         c) Daysol Pharmacy, 3 Parkside Parade - 01322 556356.

If you have a preferred Pharmacy/Chemist, please mark it clearly on your repeat order form or notify us via telephone on 01322 334884.

As always, our team at Slade Green are trying our best to provide our patients with the best possible service so please call us on 01322 334844 if we can help.

SICK NOTES/ISOLATION NOTICES/FACE MASKS EXEMPTIONS

PLEASE NOTE THAT THE DOCTORS WILL NOT PROVIDE ANY SICK NOTES, ISOLATION NOTICES OR LETTERS STATING THAT YOU ARE UNABLE TO WORK.   PLEASE USE OUR E-CONSULT PATHWAY ON OUR HOME PAGE.

Important Notice:

We have introduced a new efficient way providing follow up for patients after blood tests or scans or any hospital investigations.

Patient will be required to book a telephone consultation after their hospital investigations with the GP who requested it to maintain continuity of care with the doctor and prompt results.

On average blood results can take 10 days to 2 weeks, hospital scan results can take 2-4 weeks. Patients can book these telephone consultations after their blood test or scans.

Our reception staff will also be able to call you and book these appointments, please make sure we have your up to date contact numbers. You could do this via our online services or to visit the surgery to amend this.

Privacy Notice: GDPR

Data Protection - How we use your information

Meet our team at Slade Green & Colyers Lane Medical Centres

This website was set up for your help and guidance.  The details may be subject to change from time to time, so please check with the reception staff who will be happy to assist you.

OUR STAFF INCLUDE:

Dr J Sharma  (m)          - Partner and GP

Dr S Nehru    (m)          - Partner and GP

Dr N Nehru    (f)            - Partner and GP

Dr Lan-Dai     (f)            - GP

Dr S.Thangjam (f)         - GP

Dr S Kumar (f)               - Locum GP (Monday and Friday only)

Pearl (f) -                       - Lead Practice Nurse

Joanna and Martin         - In house Pharmacists

Anthonia (f)                   - Practice Nurse

Alexandra Toal (f)         - Practice Manager

Alima (f)                         - Senior Admin and PA to Practice Manager

Maria (f)                         - Medical Secretary

Andria (f)                       - Receptionist/Administrator

Emma (f)                        - Receptionist/Administrator

Victoria (f)                      - Receptionist/Administrator

Susan (f)                         - Receptionist/Administrator

Lily (f)                             - Receptionist/Administrator

Kate (f)                           - Receptionist/Administrator

Abigail (f)                       - Receptionist/Administrator

We currently employ 7 Receptionists /administrators, who will try in every way to help you.  Our current turnaround time for repeat prescriptions is 48 working hours so please make sure you make allowances for this.

Our Receptionists are trying to do a difficult and demanding job, often working under extreme pressure. Please remember the Receptionists carry out their duties, as instructed by the Doctors, with the intention of making the Practice run safely and smoothly.

Therefore, if you feel that you are being asked too many questions or kept waiting, this is unintentional. Please try to help by giving the Receptionist the necessary information as she/he needs to try and judge the urgency of the request and whether you need to see the GP or Nurse . 

Confidentiality & Medical Records

Our practice is registered under The Data Protection Act. All our staffs are bound by a duty of confidentiality. Your medical records are kept on a computer system which is secure. Doctors and other staff may view your medical record only when required clinically.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

Out of Hours Service Telephone 111

To speak to a doctor when the surgery is closed, please dial: 111. The person who answers your call will direct you to the services that can help you best. Remember, A&E services should only be used in critical or life-threatening situations. There are also Urgent Care Centre at Queen Mary’s Hospital, which is open 24 hours, 7 days a week and at Erith Hospital, which is open from 8am to 10pm, 7 days a week.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Summary Care Record

http://www.nhscarerecords.nhs.uk/options/