Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • submit an online triage request form here, Monday to Friday from 08:00-18:00
  • phone us on 01322 334884 (Slade Green) or 01322 342457 (Colyers Lane), Monday to Friday during opening hours
  • if you are unable to complete an online triage due to barriers, please let one of or receptionists know who will be happy to assist.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 – 14 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

An appointment is for one person only. 

Children under 16 should usually be accompanied by an adult, preferably a parent. 

An appointment is usually 10 minutes, so if you feel you may need longer for this, please ask reception for a double appointment. 

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice. Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice. 

Any patient who arrives for their appointment more than 10 minutes late may be asked to re-book their appointment. The doctor or nurse is under no obligation to see a patient who arrives late and it is at their discretion.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

These are normally only required by our elderly or housebound patients after discussion with the duty doctor. It will be a doctor’s decision to decide if patient needs a home visit.

Please contact the reception as soon as possible if you think you need a visit so that we can arrange this for you as early as possible in the day. The doctors do most of their visits after morning surgery (1pm-3pm).

Extended Access

In addition to our services, we are working with our neighbouring GP surgeries to offer additional appointments, you may be offered an appointment from one of these other surgeries. Our surgery is part of a small group of surgeries called a Primary Care Network and we work together in a number of ways. Our neighbouring GP surgeries in the Primary Care Network are:

  • Riverside Surgery, Erith Health Centre, 50 Pier Road, DA8 1RQ
  • Crayford Town Surgery, Townhall Square, Crayford, DA1 4FN
Contact us in the usual way (by phone or online) to make an appointment. If you need to cancel an enhanced access appointment, please email bhnc.8to8hub@nhs.net.

Alternatively, if you need any support, please contact NHS 111 online (www.111.nhs.uk) or by calling 111 if you do not have access to online services.