What is a Patient Participation Group (PPG)?
A Patient Participation Group (PPG) is a group made up of GP Practice patients aged 16 years and over, carers of registered patients and members of the GP Practice staff. The aim of this group is to influence the way services are delivered by the Practice. If patients’ group holds meetings at the practice, it is also called the face-to-face PPG.
What do PPGs do?
▪ Review patients’ surveys such as the Family and Friends Test.
▪ Listen to patients’ stories and views.
▪ Explore ideas and suggestions on how to improve patients’ experiences in the GP Practice.
▪ Discuss with GP Practice staff and agree on an action plan for service improvements.
▪ Monitor the implementation of the service improvement action plan.
▪ Run small projects around patients’ education, health promotion, and improvements to GP Practice environment.
What PPGs do not do?
A PPG meeting is not a forum to raise individual complaints.
A PPG meeting is not a forum to seek medical advice.
How can you get involved?
Every GP Practice should have a Patient Participation Group. The information about how to join GP Practice PPG meetings or a Virtual PPG should be available at the Practice reception and on the GP Practice website.
Usually, to become a PPG member, you will need to fill in a simple form providing your contact details: email address and your phone number. Your personal information should will not be shared with anyone beyond the GP Practice.
If you would like to know more, or want to get involved, speak to someone on reception, or send an email to: firstname.lastname@example.org for more information.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.